Our objective is to provide you with the highest standard of service. If you have any feedback about our services or wish to raise a complaint you may do so as follows. We make every effort to address all the complaints in a fair manner.
How to register your complaint – You may reach out to us for any complaints or suggestions on the following:
Email – info@eiib.ae
Telephone – 04 3967777
Hours- 8am to 5pm (Monday – Friday)
If we are unable to resolve your complaint or you are unhappy with the resolution you may contact the Insurance Regulator Central Bank of UAE through the following link:
IA LINK – CBUAE | Filing an Insurance-Related Complaint (centralbank.ae)
DHA Link – https://www.isahd.ae/Home/Ipromes
Complaints Handling Procedures Click Here:
https://eiib.ae/wp-content/uploads/2023/12/EIIB-Complaints-Handling-Procedures.pdf
Flow Chart Complaint Process:
https://eiib.ae/wp-content/uploads/2023/12/Flow-Chart-Complaints-Process.pdf