Complaints

Our objective is to provide you with the highest standard of service.  If you have any feedback about our services or wish to raise a complaint you may do so as follows. We make every effort to address all the complaints in a fair manner.

How to register your complaint – You may reach out to us for any complaints or suggestions on the following:

Email – info@eiib.ae

Telephone – 04 3967777

Hours- 8am to 5pm (Monday – Friday)

If we are unable to resolve your complaint or you are unhappy with the resolution you may contact the Insurance Regulator Central Bank of UAE through the following link:

IA LINK –  CBUAE | Filing an Insurance-Related Complaint (centralbank.ae)

DHA Link – https://www.isahd.ae/Home/Ipromes

 

Complaints Handling Procedures Click Here:

https://eiib.ae/wp-content/uploads/2023/12/EIIB-Complaints-Handling-Procedures.pdf

 

Flow Chart Complaint Process:

https://eiib.ae/wp-content/uploads/2023/12/Flow-Chart-Complaints-Process.pdf